The dynamics of an airport are fascinating. Think of air traffic control at Heathrow airport – the coordination involved is mindboggling and there is very little room for a mistake. On a clear day, you can see the planes stacking in vertical lines before they are given the go-ahead to land – planes going in and out constantly, every minute or so. It looks so calm and orderly from a distance. We don’t see the inside of the control room where everything is carefully choreographed, but we know it exists.

Compare that scene to the inside of an airport where things can look unbelievably chaotic! People running around everywhere, frantically… Continue reading →